Foreign Claims

If you receive medical treatment in a foreign country, you should first contact BlueCross Blue Shield Global Core Service Center for access to medical assistance services and healthcare providers around the world (On the backside of your Medical ID Card, the phone number is listed under the title "BlueCross Blue Shield Global Core").

For in-patient care at a BlueCross Blue Shield Global Core hospital that was arranged through BlueCross Blue Shield Global Core Service Center, you only pay the provider the usual out-of-pocket expenses (non-covered services, deductibleThe amount you must pay for covered services in a plan year before the plan begins to pay benefits., copaymentA fixed dollar amount you pay for an eligible expense at the time the service is provided. and coinsuranceThe percentage of eligible expenses you're responsible for paying.) when cashless access is arranged. The provider files the claim for you. Otherwise, if you receive medical treatment in a foreign country, you must pay the provider fees at the time of service, and then submit a claim in English with invoices, any applicable medical records, and a statement with U.S. currency and currency exchange rate at the time of payment.

For outpatient facility and physician services or inpatient care not arranged through the BlueCross Blue Shield Global Core Service Center, you will need to pay the healthcare provider directly and submit a BlueCross Blue Shield Global Core International claim form with original bills and receipts to the BlueCross Blue Shield Global Core Service Center.

If you live in a foreign country, your claims can be submitted directly to the BlueCross Blue Shield Global Core Service Center for processing. They will handle the front-end processing of your claim by converting the foreign currency and providing any necessary billing translation. The claim will be electronically transmitted to the WGIHF for benefits determination.

International claim forms are available on our website here, or visit www.bcbsglobalcore.com. It is recommended that you always retain copies of the claim(s) you are submitting. Download the BlueCross Blue Shield Global Core International Claim Form.

BlueCross Blue Shield Global Core Service Center:
1-800-810-2583 or collect: 1-804-673-1177

Each foreign claim filed with BlueCross Blue Shield Global Core should include the following information:

• Participant's Name
• Participants Health Fund ID Number (as it appears on the Health Fund ID Card)
• Provider's Name
• Provider's Address
• Patient's Name
• Patient's Date of Birth
• Procedure CodeAlso referred to as CPT (Current Procedural Terminology) codes, are numbers or alphanumeric codes assigned to every task and service a medical practitioner may provide to a patient including medical, surgical and diagnostic services. They are then used by insurers to determine the amount of reimbursement that a practitioner will receive by an insurer. Since everyone uses the same codes to mean the same thing, they ensure uniformity. (if provided by doctor)
• Diagnosis CodeA three to five digit code representation of the identification by a medical provider of a condition, disease or injury made by evaluating the symptoms and signs presented by a patient. (if provided by doctor)
• Amount Paid (if any)

Please mail all Foreign Claims to:

Global Core
P.O. Box 2048
Southeastern, PA 19399 USA