Register

Registration Checklist

Throughout the registration process, you will be keep track of your progress with this checklist. Once you complete an active milestone, you will be able to move on to the next, until you have successfully registered.

Registration Steps

1

Obtain a Registration Code.

Your personal Registration Code is a one-time code, which will be used to identify you during the registration process. We use this code for enhanced security to safeguard participants’ information.

To obtain your personal Registration Code, contact us at (800) 227-7863. This code will be valid for a 30-minute period during your registration.

For our business hours, see: https://www.wgaplans.org/contact-us/

2

To download the PWGA mobile application, select the appropriate icon for your iOS or Android device.

3

Open the app and click REGISTER to continue to the next step.

4

You are now on the Registration Page. Enter the required information and click CONTINUE to proceed to the next step.

5

Once the registration form has been filled out successfully, you will receive an email. Check your email to continue to the next steps.

6

You will receive this email from PWGA. Click Activate Account in this email to continue registration.

7

After clicking Activate Account in the previous step, a new browser page will open. This is where you will create your account password and a second form of authentication. Under the Password section, click Set up.

8

Take note of the password requirements. Enter your proposed password, re-enter the same password, and then click NEXT.

9

You will then be returned to the previous page to set up your second form of authentication. Under the Phone section, click Set up.

10

Enter a valid phone number that is capable of receiving SMS messages. This phone number will be used for your Multi-Factor Authentication (MFA) login. You will receive a text message on this number every time you sign in on MyPlans. This security precaution helps protect your personal data and is similar to what many banks and financial institutions use. Click RECEIVE A CODE VIA SMS.

11

After entering your valid phone number, you will receive a confirmation code. Enter this code here and click VERIFY.

12

Once this step is completed, click SWITCH TO THE PWGA MOBILE APP.

13

Once you click SWITCH TO THE PWGA MOBILE APP in the previous step, you will be asked to open our application. Click Open. You will be redirecting to the PWGA mobile application.

14

To sign into MyPlans for the first time, click SIGN IN.

15

Enter your email and password which were used in the steps above. Click SIGN IN.

16

Select a security method to sign in. This is our Multi-Factor Authentication (MFA) security step. Only one security method is necessary to sign in to MyPlans.

If Phone is selected, you will receive an SMS with a code to your valid phone number, which was registered in the previous steps. You will enter this code in the Sign In prompt and proceed in to MyPlans.
For more instructions, proceed to Step 17 of this guide.

If Email is selected, you will receive an email with a code and more instruction in your email, which was registered in the previous steps. You will be able to use your email two different ways to sign in to MyPlans.

For more instructions, proceed to Step 19 of this guide.

17

If Phone is selected, you will be taken to the Phone Authentication page. Click RECEIVE A CODE VIA SMS to receive your authentication code.

18

Enter this code into the prompt and click VERIFY to successfully sign in.

19

If Email is selected, you will be taken to the Email Authentication page.

20

You will receive the email below. You will now have the option to sign in directly by clicking Sign In. Or, you can copy the code within your email and enter this code into our sign in page.

21

If you have decided to click Sign In, a browser window will open confirming you are successfully signed in. Return back to the PWGA mobile application.

22

If you have decided to use the code option, click Enter a verification code instead in Step 19 on our Sign In page. The prompt will appear and you will able to enter this code here. Click VERIFY to successfully sign in.

Setting up Your Verification Questions and PIN

When you have successfully signed in for the first time, you will be prompted to set up additional account security. This account security will come in the form of verification questions and a verification PIN. These additional security measures will be used to verify your identity when you call us directly with any personal questions you may have.

Do not share your Verification Questions or Verification PIN with anyone. They are very important in keeping your information safe and secure.

1

You will first be asked to create a Verification PIN. After you have created your PIN, click SAVE VERIFICATION PIN.

2

You will next be asked to select and answer three Verification Questions and Answers. After you have created your questions and answered them accordingly, click SAVE VERIFICATION QUESTIONS.

Congratulations! You have successfully Registered, Logged in, and Setup your PIN and Security Questions!

Navigating to Your EOBs

To access your Health Claims and Explanation of Benefits (EOBs), open the PWGA mobile application and Sign In.

After signing in, simply press the Health menu option on the top of the screen.

Once you are on the Health page, you will be presented with a quick view of your accumulators. Press the Claims button at the bottom of the screen to view your EOBs.

Once you are on the Claims page, you will be able to see all of your EOBs. You will also be able to search through them, filter them, and view them all online.

Navigating to Your Documents

On our PWGA Mobile App, simply scroll the top navigation bar until you see the Documents menu item. Next, press this Documents menu option.

Once you are on the Documents main page, you will be presented with a quick view of your most recent documents. Press the Documents button at the bottom of the page.

Once you are on the Documents page, you will be able to see all of your personal documents. You will also be able to search through them, filter them, and view them all online.